Need to Return?

RETURNS POLICY:

You can return most of our products (please see the list below) if you make sure the garment is returned:

  • In the original condition with all tags attached
  • Unworn, soiled or washed in any way

Full Price: Return for a refund or store credit or and exchange. 

Sale / Promotional: Store Credit only. Refunds are not given for a change of mind. 

Bundle 2 for Offers - Return for a store credit or an exchange

Final Sale: No returns or exchanges issued for a change of mind. 

Exchange: You can exchange on all full price items. 

Faulty Garments: In the unlikely event this happens we will send you a new garment or offer a full refund. 

 Please note once an order is placed it cannot be cancelled. The order will be sent and then you will need to return it. 

POSTAGE:

Do I need to pay for the return postage?

Yes. We do not cover the cost of returning parcels.

 

HOW DO I LODGE A RETURN:

Please email customerservice@dharmabums.com.au who will organize your return.

EXCHANGE POLICY

For exchanges we issue a stores credit along with a shipping code for standard shipping once we receive your parcel. You can then decide your exchange item.

 FAULTY GARMENTS:

Our garments are made to the highest standards. However, if you have any issue with a faulty or damages item please email

customerservice@dharmabums.com.au

 HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

Refunds: Please allow up to 10 business days for the funds to clear into your account.

Store Credits: Will be Issued and emailed to you as soon as your return has been finalized. Please check your SPAM folder if it does not appear.

CAN I GET A REFUND ON A GIFT CARD?

If you have purchased on a gift card the credit will be made back to the gift card.

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