Returns Policy

HOW DO I LODGE A RETURN

To lodge a return, please visit our returns portal:
https://www.dharmabums.com.au/apps/redo/returns-portal/login

RETURNS POLICY

If you need to return an item, please notify us within 7 days of receiving your order.
Items must be returned within 10 days of lodging your return via the portal.

All returns are processed within 24 hours of being received.

To be eligible for a return, items must be:

• In original condition with all tags attached
• Unworn, unwashed, and free from marks or odours
• Free from pet hair

RETURN OPTIONS

Full-Price Items
Eligible for a refund, store credit, or exchange

Mother’s Day Event
Eligible for exchange only

Sale Items

• Eligible for store credit only (unless marked FINAL SALE)
• No refunds or exchanges on sale items

Final Sale Items
Not eligible for return or exchange

Free Gifts
Not eligible for return or exchange

EXCHANGES

Exchanges are available on all full-price items.

FAULTY ITEMS

In the unlikely event you receive a faulty item, please lodge a return via the portal and upload photos of the issue.
We will arrange a replacement for you.

 

POSTAGE

Do I need to pay for return shipping?

• If you selected “Free Returns + Package Protection” at checkout, your return shipping is free
• If not, you can still return your item, but you will need to cover the return postage cost

IMPORTANT NOTES

• Orders cannot be changed or cancelled once placed
• If needed, please return your order after delivery via the returns portal

PROCESSING TIMES

Refunds
Please allow up to 10 business days for funds to appear in your account

Store Credits
Issued via email once your return has been processed
You can apply your store credit at checkout on your next purchase

 

GIFT CARDS

If your order was purchased using a gift card, any refund will be issued back to the original gift card.