Frequently Asked Questions
We hope we can answer your question below, but if not, feel free to contact us!
Ordering
Online we accept Visa, MasterCard, American Express,PayPal, Apple Pay, Zip Pay
and After Pay. We do not accept cheques or cash.
Yes, during normal trading periods we can accommodate changes to orders however during SALE periods once an order has been placed it cannot be changed or added to.
If you are shopping outside of Australia, your order may be subject to duties and taxes. This varies country by country and you will need to check the import tar-iffs for your country.
You can redeem your Gift Card at checkout by applying the Gift Card number in the box that says, “Gift Card or discount code”. All Gift Cards expire 12 months from date of issue.
Once approved simply enter the teacher discount code at checkout. Teacher discounts apply to full price products only and cannot be used in conjunction with any other offer.
If you have ordered other garments along with your pre-order, please note all items will be sent together once the Pre-order arrives. Please allow for this.
Delivery
During a normal week, as soon as your order is received, our team will dispatch your goods within 24 hours.
Because our sales are so popular, it can sometimes lead to delays. While our team works hard to get your order to you as quickly as possible, please allow an extra 5 days for dispatch during sale periods. We apologise for any inconvenience, but hope it’s worth the wait!
Australian delivery during Covid
For deliveries within Australia, allow:
7-10 days for standard domestic orders, and 3-5 working day for express domestic orders.
International delivery
For deliveries outside of Australia, transit times will vary from country to country. Find out more information about your local transit times here.
We use Australia Post to delivery within Australia. For international orders we use DHL Ecommerce or DHL Express.
If you have included pre-order items in your order the order will be dispatched when all items are available to be sent together. Please allow for this.
Returns, Refunds and Exchanges
Full Price: Return for a refund or store credit
Sale / Promotional: Store Credit only. This includes the "Any 2 Leggings" offer and the "Any 3 Tees" offer
Final Sale: No returns
Exchange: A store credit will be issued
All returned items must be returned in the original condition and include all tags. We cannot refund on any garments that have makeup or tan marks on them.
1. Make sure the tags are included with the product.
2. On your Dharma Bums invoice clearly mark whether you are requesting a Re-fund, Exchange or Credit Note
3. Package the product, tags and invoice into a postage or courier bag (we recommend registered post for the safest delivery). Please email customerservice@dharmabums.com.au and request the latest return address.
For orders shipped within Australia, refunds are offered on full priced items returned with 15 days only.
For orders shipped Internationally, refunds are offered on full priced items returned with 30 days only.
Allow 5-7 working days for your refund to be processed from the date we receive your re-turn.
You will receive an email letting you know your refund has been processed
Yes, you can get a full refund.
Refunds can only be processed on the credit or debit card that was used to make the purchase. To receive a refund on a gift, you will need to ask the gift giver to return it on your behalf.
Please contact customerservice@dharmabums.com.au and one of our team will be in touch within 1 business day.
Product, Fits & Sizes
You can find our size guide here.
If you need further help, please contact our customer care team at customerservice@dharmabums.com.au
If you are between sizes we recommend moving up a size to get a better fit and comfort level.
All Dharma Bums product has a care label on the inside of the garment. In general we recommend the following guidelines for taking the best care of our technical fabrics:
Wash in cold water with a standard washing detergent.
Do not use fabric conditioner because it clogs the pores and stops the fabric from wicking the sweat away.
Dry in the shade. Direct sunlight will degrade the fabric over time.
Avoid tumble drying to avoid pilling.
We design our range in our Freshwater headquarters, on the East Coast of Aus-tralia. We manufacture the product in Australia and Asia.
Both Dharma Bums and our partner manufacturers share a dedication to ethical practices and align with the social auditing and reporting framework of the Business Social Compliance Initiative (BSCI) and are accredited by WRAP. Find out more about our ethical code here.
We are technical nerds when it comes to all things fabric. From moisture wicking to stretch and performance, recycled and sustainable, we’re all over the detail! We’re so excited about the technical credentials of our fabrics that we have created a whole page about it. Read more.
Yes! Visit the Gift Card page to make a purchase
You can redeem your Gift Card at checkout by applying the Gift Card number in the box that says, “Gift Card or discount code”. All Gift Cards expire 12 months from date of issue.
Please note, no change will be given when using a Gift Card for an amount ex-ceeding the order value.
Discounts, Promotions & Rewards Program
Your new customer 15% off sign up discount can only be used on full priced items. It cannot be used in conjunction with any other offers or discounts.
Yes, we offer a 20% discount on all full price product for professional fitness instructors and yoga teachers who have earned a qualification certificate. To find out more about our Instructor Dis-count follow the link here.
We review all applications within 2 business days and will notify you of our acceptance via email .
If your discount code doesn't work please contact customer service on customerservice@dharmabums.com.au
Only one discount is valid at a time. We look forward to welcoming you back when you use your second discount on your next purchase
Yes we do! Find out all about it here.
REWARDS POINTS CAN BE REDEEMED ON ALL FULL PRICED PRODUCTS ONLY
