Frequently Asked Questions

We hope we can answer your question below, but if not, feel free to contact us!

Ordering

What are my payment options?

Online we accept Visa, MasterCard, American Express,PayPal, Apple Pay, Zip Pay
and After Pay. We do not accept cheques or cash.

Is my order subject to any duties and taxes?

If you are shopping outside of Australia, your order may be subject to duties and taxes. This varies country by country and you will need to check the import tar-iffs for your country.

How do I redeem my gift card?

You can redeem your Gift Card at checkout by applying the Gift Card number in the box that says, “Gift Card or discount code”. All Gift Cards expire 12 months from date of issue.

How do I use my Instructor Discount?

Once approved simply enter the teacher discount code at checkout. Teacher discounts apply to full price products only and cannot be used in conjunction with any other offer.

Delivery

When can I expect to receive my order?

During a normal week, as soon as your order is received, our team will dispatch your goods within 24 hours.

Because our sales are so popular, it can sometimes lead to delays. While our team works hard to get your order to you as quickly as possible, please allow an extra 5 days for dispatch during sale periods. We apologise for any inconven-ience, but hope it’s worth the wait!

Australian delivery

For deliveries within Australia, allow:
2 working days for standard domestic orders, and

1 working day for express domestic orders.

International delivery
For deliveries outside of Australia, transit times will vary from country to coun-try. Find out more information about your local transit times here.

Who will deliver my Dharma Bums?

We use Australia Post to deliver within Australia. For international orders we use DHL Express.

Returns, Refunds and Exchanges

What is your returns policy?

We offer a full refund or exchange on full priced items and store credits for any-thing purchased in a promotion or sale when returned within 30 days of the date of purchase. The items must be returned in the original condition and include all tags.

Find out more about Refunds and Exchanges.

How do I return my purchase?

1. Make sure the tags are included with the product.

2. On your Dharma Bums invoice clearly mark whether you are requesting a Re-fund, Exchange or Credit Note

3. Package the product, tags and invoice into a postage or courier bag (we rec-ommend registered post for the safest delivery) and address the parcel to:

Dharma Bums
Unit 2,
22 Waine Street,
Freshwater,
NSW AUSTRALIA 2096

How long do refunds take to process?

Refunds are offered on full priced items returned with 30 days only. Allow 5-7 working days for your refund to be processed from the date we receive your re-turn.

How will I know when I have been refunded?

You will receive an email letting you know your refund has been processed

Can I get a refund if I use my Instructor Discount?

Yes, you can get a full refund.

I have received a gift; can I return it?

Refunds can only be processed on the credit or debit card that was used to make the purchase. To receive a refund on a gift, you will need to ask the gift giver to return it on your behalf.

What do I do if something is wrong with my order?

Please contact customerservice@dharmabums.com.au and one of our team will be in touch within 1 business day.

Product, Fits & Sizes

Do you have a size guide?

You can find our size guide here.

If you need further help, please contact our customer care team at customerservice@dharmabums.com.au

What size do I buy if I am between sizes?

If you are between sizes we recommend moving up a size to get a better fit and comfort level.

How do I care for my Dharma Bums?

All Dharma Bums product has a care label on the inside of the garment. In general we recommend the following guidelines for taking the best care of our technical fabrics:

Wash in cold water with a standard washing detergent.

Do not use fabric conditioner because it clogs the pores and stops the fabric from wicking the sweat away.

Dry in the shade. Direct sunlight will degrade the fabric over time.

Avoid tumble drying to avoid pilling.

Where are Dharma Bums products made?

We design our range in our Freshwater headquarters, on the East Coast of Aus-tralia. We manufacture the product in Australia and Asia.

Both Dharma Bums and our partner manufacturers share a dedication to ethical practices and align with the social auditing and reporting framework of the Business Social Compliance Initiative (BSCI) and are accredited by WRAP. Find out more about our ethical code here.

What fabrics do Dharma Bums use?

We are technical nerds when it comes to all things fabric. From moisture wicking to stretch and performance, recycled and sustainable, we’re all over the detail! We’re so excited about the technical credentials of our fabrics that we have created a whole page about it. Read more.

Can I purchase a Gift Card?

Yes! Visit the Gift Card page to make a purchase

You can redeem your Gift Card at checkout by applying the Gift Card number in the box that says, “Gift Card or discount code”. All Gift Cards expire 12 months from date of issue.

Please note, no change will be given when using a Gift Card for an amount ex-ceeding the order value.

Discounts, Promotions & Rewards Program

Do you give discounts to people who work in the fitness industry?

Yes, we offer a 20% discount on all full price product for professional fitness instructors and yoga teachers who have earned a qualification certificate. To find out more about our Instructor Dis-count follow the link here.

We review all applications within 2 business days and will notify you of our acceptance via email .

What if my discount code doesn’t work?

If your discount code doesn't work please contact customer service on customerservice@dharmabums.com.au

Can I use two discount codes at once?

Only one discount is valid at a time. We look forward to welcoming you back when you use your second discount on your next purchase

Do you have a rewards program?

Yes we do! Find out all about it here.

Still Have Questions?

Contact Us

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